The Nest Genie

Your Cart

No commitments,
just add some items.

Nest Genie

Customer Care

Shipping Policy

There are two ways to get your products: via shipping or pick-up. Read carefully the instructions below for shipping timelines and fees.

Standard Shipping

Metro Manila
If you are within Metro Manila, expect your item to be delivered right at your doorstep, by our official courier partners, within 3 to 5 business days after the date of purchase. Our cut-off time is at 12 noon (Philippine Standard Time) so all items ordered by 12:01 pm will be processed for the next business day.

Provincial or outside Metro Manila
If you are living outside Metro Manila, your items will be delivered right at your doorstep, by our official courier partners, within 10 to 15 business days after the date of purchase. Our cut-off time is at 12 noon (Philippine Standard Time) so all items ordered by 12:01 pm will be processed for the next business day.

Bespoke/Made-To-Order Items

These kind of items take a bit more time and they require special handling when delivered. Please refer to the product description regarding the lead time or you may send the seller a message.

EXPRESS SHIPPING (only in Metro Manila)

We know you cannot wait to get your hands on your latest The Nest Genie product that’s why we are giving you the option to have your item express-delivered! This option will have your package sent right at your doorstep. Our official courier partners will deliver it within 24-48 hours from date of purchase from Monday to Saturday only. Orders received on Saturday after cut off time 12 noon will be picked up and delivered on Monday or Tuesday the week after. Should you wish for a speedier delivery, you may send us an e-mail at [email protected]. As much as we would love to do this for the entire Philippines and worldwide, this option is applicable within Metro Manila only.

SELLER-FULFILLED DELIVERY

Great news! Some of our lovely sellers can deliver your chosen product from their store to your doorstep for free. Upon check-out, you will see an option called “Fulfilled by Seller” and this means your product will be delivered to you by the seller at no extra cost! (3 to 5 business days, within Metro Manila and 7 to 10 business days outside Metro Manila). Please be reminded that this applies to select sellers only, otherwise you will have to go through the standard shipping route.

PRODUCT PICK-UP

Don’t like waiting? You may swing by the seller’s store or The Nest Genie HQ and pick-up the product within 2 to 3 business days upon purchase unless item has a lead time production please check product description. This option can be found in the shipping description of each product. Remember that not all products have this option, so please read the description carefully.

Upon check-out, follow the process below to make sure you’re all set before heading to the seller’s store or The Nest Genie HQ. The seller or The Nest Genie has the right to refuse personal pick-up for incomplete documents.

  1. Choose “Pick-Up at Seller Store”
  2. Wait for our confirmation e-mail that contains directions and other important information regarding the pick-up process
  3. Show the confirmation e-mail (printed or screenshot) and one (1) valid government I.D. to the seller’s store or The Nest Genie for verification
  4. Pick-up and head home to enjoy you’re your latest purchase!

If you have not received any confirmation e-mail, please do not hesitate to contact us through [email protected] with your complete name, contact number, and items ordered. Kindly indicate the subject as “E-MAIL CONFIRMATION REQUEST”.

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.